SHAMAZING CLEANING TERMS AND CONDITIONS

By booking with Shamazing cleaning you agree to these terms & conditions, which apply from the time of booking and apply hereafter for all future bookings.

Shamazing cleaning reserves the right to make changes to any part of these terms & conditions without giving any prior notice.

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Any queries about the contents of these terms & conditions may be discussed with Shamazing cleaning via shamazingcleaning@outlook.com at any time, but all terms & conditions continue to apply unless otherwise stated by Shamazing cleaning.

To request a PDF copy of these terms & conditions, please email shamazingcleaning@outlook.com.

Domestic & Commercial Cleaning Services

Shamazing cleaning will agree a price with the customer during the initial home visit consultation. 

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Only estimates of how long each job will take will be given and so the time taken may increase or decrease in order for the job to be completed.

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The client is requested to arrange a suitable parking space for one vehicle within proximity of the property. If parking charges are applicable, these will be noted in your initial quote.

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The client agrees to notify Shamazing cleaning of any other circumstances which may affect the condition of the home prior to the cleaning service, including but not limited to: extra guests, parties, building work, decorating or renovations.

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Shamazing cleaning is not liable for any incomplete work due to a lack of hot water and electricity supplies in working order.

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Shamazing cleaning supplies all cleaning products and is not liable for any damage, fault or incomplete cleaning which may be caused by products supplied by the client.

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Shamazing cleaning will not be responsible for any packages, deliveries, or other service providers at the property unless otherwise agreed.

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Any security systems at the property which require special instructions must be explained by the client if the cleaner is required to operate them. This includes but is not limited to: alarm systems, gated entrances, locks, stair gates or similar systems for children and/or pets.

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The client indemnifies Shamazing cleaning from any costs involved in alarm company attendance to re-service or repair any system, any category 4 cables or similar to CCTV systems or wireless security devices should they become unset in any way.

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The client consents to photography in their home for the reference of Shamazing cleaning only and in relation to the clean work which has taken place only. At no point will any images include any persons living in the home. We respect your right to privacy.

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Occasionally Shamazing cleaning may wish to use images such as ‘before and after’ pictures for marketing purposes on the website, Facebook or Instagram. The location of the property, details of any residents, and any identifying features such as family photographs, school uniforms or certificates will always be absent from the images or blurred where required. Please contact Shamazing cleaning if you have any concerns. We respect your right to privacy.

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In the event of the client requesting to temporarily suspend their weekly cleaning service, such as going on holiday, they will be able to keep their slot for 1 week without payment. To keep the slot for any further weeks will incur a charge of £10 per week. For any other regular cleaning, suitable arrangements will be made between the client and Shamazing cleaning.

Entry into Properties

The client may decide to be present at the property on the day of the clean. The client must be home during their specific time frame to let the cleaners in and out. If entry cannot be gained, the client will be charged at the full service rate.

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The client may opt to provide Shamazing cleaning with a key. A key holding form will be supplied and must be signed by the client and Shamazing cleaning before handing over the keys. If keys are provided they must open the lock without any special efforts or skill. The client agrees to pay the full service rate if there is a problem with they keys. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For client security, keys will not be linked to any information pertaining to the client. Further details about key holding can be obtained by emailing shamazingcleaning@outlook.com

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If the client chooses to leave their door unlocked, place the key under a door mat or other unsecured place for the cleaner to gain entry, the client releases Shamazing cleaning from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before or after their scheduled cleaning.

Service Limitations

We do not climb higher than a 2-step ladder

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We cannot move furniture over 15lbs but will make all reasonable efforts reach a visible place to clean

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 If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (e.g. Emptying/cleaning cat litter boxes, human/animal excrement) 

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It is to the client’s advantage to have the home tidied as much as possible to allow optimised cleaning. 

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Due to sanitary and hygiene cross-contamination issues we are unable to clean in areas or homes with live infestations, included but not limited to maggots, fleas, roaches and bedbugs, until mitigated. Shamazing cleaning reserve the right to refuse to carry out the cleaning if these conditions are found, and the full price of the clean will be charged.

Feedback

Shamazing cleaning gratefully accepts any feedback good or bad.

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Shamazing cleaning may take up to 5 working days to respond to any feedback if a response is requested or required.

Any complaints are accepted inn writing (letter or email). Complaints must be reported on completion of the service in question or in the following 24 hours.

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We offer a 24hour guarantee. So if something has been agreed to be completed and you believe we have missed it. Please contact us within 24 hours and we will return free of charge to rectify the issue.

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Payment

Payment dates are to be agreed by Shamazing cleaning and the client following the initial consultation.

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Accepted payment methods are cash or bank transfer.

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Shamazing cleaning keeps a record of all payments including amounts, methods of dates. This record is the official record referred to in any cases of a dispute.

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 If the payment is not made on the agreed date, an invoice will be issued and must be paid within 24 hours.

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In special circumstances, payment dates may be considered for adjustment at the discretion of Shamazing cleaning. All further instructions around this matter must be adhered to in order to prevent further action being taken.

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If we do not receive payment on the specified date after issuing an invoice, Shamazing cleaning  reserved the right to proceed with pre-court proceedings.

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Shamazing cleaning reserves the right to adjust client rates at any time. You will be notified 28 calendar days prior to any price increases.

Cancellation

The client may cancel any service at any time, in line with the cancellation policy.

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Shamazing cleaning may cancel any service at any time by giving reasonable notice, and a reason where appropriate, to the client.

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The client agrees to notifying Shamazing cleaning of any cancellations at the earliest possible time.

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50% of the clean cost will be due if a cancellation is made within 24 hours of the cleaning service.